Last Updated: January 2026
1. Introduction
VAULT-IT Solutions (“we”, “our”, or “us”) is committed to protecting the privacy and personal data of our clients, website visitors, and business contacts. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or engage our services.
We handle personal data in accordance with applicable data protection laws, including Singapore’s Personal Data Protection Act (PDPA), and where applicable, general data protection principles.
2. Information We Collect
We may collect the following types of personal information:
a. Information You Provide Voluntarily
When you contact us via our website, email, WhatsApp, or other communication channels, you may provide:
Name
Company name
Email address
Phone number
Message or enquiry details
Any other information you choose to provide
b. Technical & Usage Information
When you visit our website, we may automatically collect limited technical information such as:
IP address
Browser type
Device type
Pages visited
Date and time of access
This information is used for basic analytics, security monitoring, and website performance optimisation.
3. How We Use Your Information
We collect and use personal information for the following purposes:
To respond to enquiries and requests
To provide IT support and related services
To communicate with clients regarding services, issues, or updates
To improve our website and service offerings
To maintain security and prevent unauthorised access
To comply with legal or regulatory obligations
We do not use personal data for unsolicited marketing or sell personal data to third parties.
4. Disclosure of Information
We do not disclose personal information to third parties except in the following limited circumstances:
When required to deliver requested services (e.g. service providers or platforms used in service delivery)
When required by law, regulation, or legal process
When necessary to protect our rights, property, or security
With your explicit consent
Any third parties we engage are expected to handle personal data responsibly and in accordance with applicable data protection laws.
5. Data Protection & Security
We take reasonable technical and organisational measures to protect personal data from:
Unauthorised access
Disclosure
Alteration
Loss or misuse
These measures include access controls, security best practices, and secure communication methods. While we strive to protect personal data, no system or transmission method can be guaranteed to be 100% secure.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and business requirements.
When personal data is no longer required, it will be securely deleted or anonymised.
7. Cookies & Tracking
Our website may use basic cookies or similar technologies to:
Ensure proper website functionality
Improve user experience
Support basic analytics
You may configure your browser to disable cookies, though doing so may affect certain website features.
8. Your Rights
You have the right to:
Request access to personal data we hold about you
Request correction of inaccurate or incomplete data
Withdraw consent where applicable
Request deletion of personal data, subject to legal and contractual obligations
Requests may be subject to verification and applicable legal limitations.
9. External Links
Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party sites. We encourage users to review the privacy policies of any external websites they visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with the revised date.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us at:
VAULT-IT Solutions
Email: support@vaultit-solutions.com
Location: Singapore
